PLEASE READ CAREFULLY, IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE ADVISED NOT TO USE THE WEBSITE
Use of this website, www.vitalityworks.co.uk, constitutes your legal agreement to the terms within this policy and your acceptance of this policy is deemed to occur upon your first use of the website.
Vitality Works may change this policy from time to time by updating this page. You should check this page before using the website to ensure that you are aware of and accept any changes.
Vitality Works takes a proactive approach to user privacy and take all reasonable steps to ensure that personal data is safeguarded and kept in accordance with the law. Our use of data and how we process it is outlined in this Policy.
This Policy applies to users of the website, clients and customers.
By providing us with your data, you warrant that you are over 18 years of age.
Vitality Works is registered with the Information Commissioner’s Office (ICO) for data protection reference number (ICO registration number: ZA486761.
Bea Simmons is the data controller for this website. Full details of our notified purposes can be viewed at the website of the Information Commissioner’s Office www.ico.org.uk. The person responsible for Data Protection is Bea Simmons.
What personal data do we collect?
Information that you provide to us is retained and processed in accordance with UK data protection legislation. This includes information you provide when you purchase a class, course, event, workshop or training, sign up to our newsletter or submit a contact form or email to us.
Contact: We have Contact Forms which are used to collect your name, email and phone number as well as your message, or other information so that we can contact you and provide details of my services to you, make bookings, confirm bookings and deal with general enquiries. Data is held on the grounds of being legitimate to our business interests and in order to provide our services to you.
Email marketing: We will record your communication preferences when you sign up to our email alerts and may monitor whether you open our emails and which links you click on. We will also log your Internet Protocol (IP) address, and the type of web browser used. Data is held on the grounds of being legitimate to our business interests so that we can provide our services to you. Data is processed on the basis of valid consent obtained from you.
Email newsletter: This website connects to an email newsletter programme with email newsletter provider - Mailchimp, used to inform visitors about products and services supplied by Vitality works. Users can subscribe through an online automated process. Subscriptions may also be manually processed through prior written agreement with the user. Data is only processed with your consent and you have the right to withdraw from further communications at any time.
Phone calls: Phone calls to us may be recorded and any data relating to the call may be retained by us. The data will be held on the basis of being for our legitimate business needs or in order to fulfil our contractual obligations if you are a client of ours.
Social media: We use social media to engage with users and link to our pages on Instagram. We do not keep any specific data that identifies you as an individual user, but hold details of our followers on these platforms. You should refer to the Privacy Policies of these channels to understand how they treat your data in relation to linking to our site.
Users wishing to discuss sensitive details should do so through primary communication channels such as by telephone or secure email.
Special categories of data
Some of the information you provide to us may be considered sensitive personal data which includes information about the data subjects' ethnic or racial origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life or criminal record.
Some of the information we collect may be considered sensitive personal data which could include information about your physical and mental health.
Specialists referring into the programme may provide sensitive information affection your ability to participate in a class, workshop or one to one coaching (this may be about your health for example). We advise Referrers using of this website to send such information by a more secure system such as an encrypted email. Sensitive (i.e. special categories of data) personal data will only be processed following explicit consent.
How do we use your data?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey of appropriate marketing communication, view our website, or use certain other site features in the following ways:
- To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To register for our classes, courses, workshops, events, training (in person or online).
- To administer our classes, courses, workshops, events, training (in person or online) including registers.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions including purchases made online.
- To ask for ratings and reviews of services or products.
- To follow up with you after correspondence (email,social media or phone enquiries).
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure email submission process, but we advise users using such forms that they do so at their own risk.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This is by no means a comprehensive list.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
To comply with UK legislation, subscribers are able to unsubscribe from receiving marketing communications from us at any time.
Online Bookings for Online Learning
This website operates an e-commerce system booking system via Lifter LMS Learning Management System, which allows visitors to book a place to attend courses, events and online trainings provided by Vitality Works. Bookings can be made through an online automated process, or may be manually processed through prior written agreement.
This booking system may collect personal identification information from a booking made for an event. You may be asked for, as appropriate, your name, email address, mailing address, phone number, and credit card information. Vitality Works will collect personal identification information from you on behalf of Vitality Works only if you voluntarily submit such information to them.
We do not sell, trade, or otherwise transfer to outside parties your personal data unless we provide users with advance notice. This does not include website hosting partners and other parties and our website developers who assists us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. It also does not include institutions that require attendance registers for courses, events, training held at their premises or which use their facilities. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms. Users wishing to discuss sensitive details should do so through primary communication channels such as by telephone or email.
This website may use social sharing buttons that help share web content directly from web pages to the social media platform in question. Use of social sharing buttons is at the users own discretion. Social media platforms may track and save your request to share a web page through your social media platform account.
Shortened Links in Social Media
Through their social media platform accounts, this website and its owners may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs (web addresses).
Users are advised to take caution and use good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit as safe as possible. However, the internet is not completely secure and we cannot guarantee the security of your personal data transmitted through my website or by email. Any transmission is at your own risk.
Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal data. We regularly carry out backups of our data which is stored securely.
All transactions are processed through a gateway provider and are not stored or processed on our servers. See 'payment processing' section above for further information on our gateway providers.
Your legal rights
Vitality Works recognises a data subjects rights and will uphold these in accordance with data protection laws. You are entitled to see the information held about you and you may ask me about any of the following:
Subject access requests
Data subjects (i.e. individuals) have the right to access personal data that is held by submitting a subject access request (SAR) to Vitality Works. We will endeavour to respond quickly to any such requests, which legally require us to respond within one month of receiving the request and necessary information. A subject access request can be made by emailing us at company email address.
Right to rectification
Data subjects have the right to request that we amend or change personal information that is inaccurate or incorrect.
Right to erasure
Data subjects have the right to ask us to delete personal information from our systems without giving any reason and at any time. We will act on any such request without delay.
Right to restrict processing
Data subjects have the right to rectification or erasure of personal data in the following circumstances:
- Personal data is not accurate;
- The processing of data is unlawful - data subjects may request that processing is restricted;
- Data is required to exercise legal rights or defend legal claims;
- Data is unlawful but there may be lawful grounds for processing, which override this right.
Right to data portability
Data subjects have the right to obtain and request the transfer of their data to different service providers.
Right to object
Data subjects have the right to object to the processing of data at any time based on their particular situation. This includes objecting to profiling unless it is in the ‘public interest’ or exercised lawfully by an official authority. We will only process data under lawful grounds.
Right not to be subject to decisions based on automated processing
We do not use any automated processing that results in any automated decision based on a data subject’s personal information.
Using your rights
If you wish to invoke any of these rights, you should contact the person responsible for data protection by emailing us at our email address mentioned at the top of this document.
Questions and queries
If you have any concerns about how we handle your data, you can contact the Data Controller by email to our email address.
Changes to this policy
If you want to raise a concern about the use of your data, you can contact us by email to email@example.com. Alternatively, you can formally raise a concern or complaint to the Information Commissioner’s Office (ICO) directly on 0303 123 1113, or see the options for reporting issues on https://ico.org.uk/concerns/
Third Party Rights
Jurisdiction and Governing Law
General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) is concerned with the personal information about you that I collect, store, and share. This page details my GDPR policy.